Bevan Group Privacy Statement
Bevan Group respects your personal data and is committed to protecting it.
Here you can find out about the types of information we collect from you, how we use it, how we might share data with others, how you can manage the information we hold and how you can contact us.
This statement describes processing relating to the information we obtain from you and other visitors and customers through a variety of different interactions, including when you visit our websites or social media pages, or contact our team.
We are a ‘Data Controller’ of your personal information which means we decide why and how it is processed. It also means we are responsible for that processing, which extends to any third parties we use who may process your information based on our instructions.
We may work with other organisations in connection with some of the processing activities described in this statement, such as social media platforms and other companies within our Group that include: Supertrucks and A&R Vehicle Services.
Where your data is collected and sent to other organisations for processing that is in both our and their interests, we will be making decisions together in relation to that particular processing and will be ‘joint controllers’ with the organisations involved. Under data protection laws, we will be jointly responsible to you for any processing of that personal data. Where this is not the case, the other organisation will be separately responsible to you and they will set out their responsibilities in their own privacy statement. We do not sell your personal data to anyone.
There may be occasions where we would like to offer promotions or market our products and services to you directly but you will be given the option to not receive such communications from us.
What data do we collect?
We collect information about you when you engage with our website, social media pages or when you contact us directly. We may also receive data from third party sources but we only collect information which is necessary, relevant and adequate for the purpose you are providing it for.
Some of the information does not identify you personally but provides us with information about how you use our services and engage with us. We use this information to improve our services and make them more useful to you. An example of this is our use of Cookies on our websites.
For information about how we use Cookies, please visit the link to our Cookie Policy on our website. Here you can learn about managing the optional Cookies we use.
The information we collect may include some or all of the following:
- Name (including title)
- Address
- Phone number
- Date of Birth
- Email address
- The date and time you used our services
- The pages you visited on our website, the features you used and how long you visited us for
- Your IP address
- Your GPS location (where you have permitted access to this)
- The internet browser and devices you are using
- Cookie, pixel or beacon information (see our Cookie Policy)
- The website address from which you accessed our website
- Details of any transactions between you and us
- Job title, company contact details and company details where you engage with us in a business context
- Voice recordings of calls or messages left with our telephone support team
- Information collected through business telemarketing activity
- Information within correspondence you send to us
- Your social media name and ID, posts and interactions on our social media pages
- Your direct marketing preferences
- Details of services provided by our Group companies that you have received or registered for
You have the option to not provide us with this information; however, this may mean that you are unable to receive certain services from us or communicate with us effectively.
How do we use this data?
We will only process information that is necessary for the purpose for which it has been collected. There are various ways in which we may use or process your personal information:
To Perform a Contract
We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us.
Legitimate Interests
We may use and process your personal information where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Consent
Where you have provided your consent, we may use and process your information in the following ways:
- To contact you from time to time about promotions, events, products, services or information which we think may be of interest to you.
- To share your personal information with companies within our Group so they can contact you with marketing information about their products and services.
Where we collect your data from another source, we rely on our legitimate interests as the legal reason to process your data.
You have the option to withdraw your consent at any time by contacting us using the details below or by using the unsubscribe option in our marketing communications.
Processing necessary to provide Customer Support, improve our services and respond to complaints
- To respond to correspondence and fulfil customer requests.
- To manage legal and regulatory requests and requirements.
- To provide IT support and services.
- To analyse and improve our products and services for a better experience.
For example, we use Google Analytics software to collect anonymised information about how you use our website, such as pages visited, time spent, and navigation behaviour. This data does not identify you personally.
We may also process information to:
- Enforce or protect our legal rights.
- Comply with your requests under data protection rights.
- Inform you of updates to our terms and policies.
Processing necessary for us to promote our business, brands, products and services
We may contact you with marketing information after you have purchased a product or service from us. We will only do this in compliance with the law and you have the right to object at any time.
Legal Obligation
We may process your personal information to comply with legal or regulatory requirements.
Vital Interest
Sometimes we will need to process your personal information to contact you if there is an urgent safety or data breach.
How do we keep your data safe?
We use technical and organisational measures to safeguard your data and adhere to the UK General Data Protection Regulations (UK GDPR). This includes measures to handle any suspected data breaches.
If you suspect any loss, misuse or unauthorised access to your data, please contact us immediately using the contact information below.
Links to other websites
This website may provide links to other websites. This privacy policy does not extend to linked websites, and we are not responsible for their content or use of data. Please read the privacy policies of any external sites you visit.
How do we share your data?
We do not sell your information to third parties. We do, however, work with our Group companies and trusted third-party suppliers who fulfil business activities for us.
Transfers outside Europe: Where your information is processed or stored outside of the UK or EU, we will obtain your consent and ensure appropriate safeguards are in place.
We may use social media platforms (e.g. LinkedIn) to communicate with you and promote our services, viewing aggregated reports on engagement where applicable.
We take steps to ensure any third-party partners comply with data protection laws and protect your information as we do.
How long do we keep your data?
We hold your data only as long as necessary for the purposes described or as required by law. In some cases, we may retain data longer to establish or defend legal claims.
- Where the law requires longer retention or earlier deletion.
- Where a legal claim or complaint exists (retained for 6 years from that date).
- Where you exercise your right to erasure, subject to lawful retention exceptions.
How can you manage the information we hold about you?
You have the right to:
- Request a copy of the information we hold about you.
- Correct or update your information.
- Withdraw your consent (where relied upon).
- Object to our use of your information where we rely on legitimate interests.
- Request erasure or restriction of your information.
- Request data portability (transfer of your data in a structured format).
You also have the right not to be subject to purely automated decisions (including profiling) where this significantly affects you. We do not currently make such decisions, but we will update this statement if that changes.
The contents of this statement may change from time to time. You may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of substantial changes.
Contacting Us
You can exercise your rights or contact us using the details below:
Post:
Wednesbury One
Black Country New Road
Wednesbury
West Midlands
WS10 7NZ
Email: info@bevangroup.com
Phone: +44 (0)121 585 2960
Complaints
If you are unhappy, you have the right to lodge a complaint with a data protection regulator. In the UK, contact details are:
Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
Call: 0303 123 1113
Email: casework@ico.org.uk